ENGAGEMENT OPTIONS
Choose the level of support the situation requires.
RightThere engagements are scoped around the supplier situation, location, urgency and level of on-ground involvement required.
From a defined factory visit to ongoing supplier intervention, the engagement model should match what is actually at risk.
Supplier Verification & Factory Reality Check
Best for
Evaluating a new supplier, validating manufacturing capability before commitment, or checking whether the quoted operation matches factory reality.
Typical scope
- Physical supplier / factory visit
- Manufacturing capability review
- Machinery and process verification
- Capacity indicators
- Workforce observations
- Quality-control observations
- Factory photographs
- Concise findings
- Recommended next actions
Commercial structure
Fixed fee per factory visit / day
+ agreed travel and direct out-of-pocket costs
Milestone PO Monitoring
Best for
Critical first POs, high-value orders or production programmes where key milestones cannot afford to slip.
Typical scope
- Raw-material readiness
- Pilot / initial production
- Production-progress verification
- Agreed milestone checks
- Quality checkpoints
- Pre-dispatch readiness
- Independent status reporting
Commercial structure
Milestone package
Based on
- planned visit frequency
- supplier location
- project duration
- reporting requirement
Supplier Rescue & Intervention
Best for
Repeated missed dates, production bottlenecks, communication breakdowns, quality escalation or an order already at risk.
Typical scope
- Actual-status verification
- Constraint identification
- Recovery-plan review
- Action ownership
- Repeated supplier visits where required
- Progress tracking
- Supplier-side coordination
- Follow-through during the agreed intervention period
Commercial structure
Project fee or weekly intervention retainer
Based on
- urgency
- location
- complexity
- duration
- intensity of on-ground involvement
Claims, Assets & Handover Support
Best for
Disputed goods, buyer-owned tooling/materials, defective stock, incomplete production, supplier exit or transition situations.
Typical scope
- Physical verification
- Inventory / status documentation
- Photographic evidence
- Buyer-owned asset identification
- Supplier-side coordination
- Handover support
- Logistics coordination where agreed
Commercial structure
Project / coordination fee
Any outcome-linked arrangement is agreed separately.
WHAT SHAPES THE COMMERCIAL SCOPE
Scope matched to the situation.
- Supplier location
- Urgency
- Number of visits
- Duration
- Travel requirements
- Reporting / coordination intensity
Pricing depends on the actual supplier situation and the level of on-ground involvement required.
A defined scope and quote are agreed before mobilisation.
HOW IT STARTS
From first contact to mobilisation.
- 01
Contact
Tell us where the supplier is, what is happening and what is at risk.
- 02
Scope
A short scoping call helps establish the situation, urgency and information available.
- 03
Scope & Quote
We define what needs to be checked, the expected outputs, timing and commercial structure.
- 04
Mobilise
RightThere goes where the problem is and reports what is actually happening.
WHAT HELPS US SCOPE QUICKLY
Start with the information available.
- Supplier name and location
- PO / commercial reference
- Supplier contact details
- Product specifications or drawings
- Key milestones / required delivery date
- Latest supplier updates
- Relevant quality or production evidence
- Buyer authorisation for factory access where required
Don’t have everything? Start with what you have.
Every supplier situation is different.
RightThere confirms the proposed scope, expected outputs, timing and commercial terms before mobilisation.
Not sure which engagement model fits the situation?
Tell us where the supplier is, what is happening and what is at risk. We’ll help define the appropriate scope.
