LEGAL
Privacy Policy
RightThere provides independent supplier operations, verification and intervention support in India for overseas buyers.
RightThere is operated by BigO International LLP. This Privacy Policy explains how information may be collected, used, shared and protected when you visit the RightThere website, contact us, submit a supplier issue or engage RightThere for services.
Last updated:
Information we may collect
When you contact RightThere, we may receive information such as your name, company name, business email address, telephone number, country, supplier location, purchase-order or order value, required deadline and details of the supplier situation you want to discuss.
During an engagement, you may also provide information relating to purchase orders, products, specifications, drawings, quality requirements, supplier contacts, delivery schedules, correspondence, photographs, inspection records, commercial issues or other documents required to understand or perform the agreed scope.
Please share only information reasonably necessary for the enquiry or engagement.
Information collected through the website
The website may collect limited technical information such as browser type, device type, IP address, referring page, pages visited and similar usage information where hosting, analytics or security services are enabled.
RightThere may also use essential cookies or similar technologies required for website operation.
If additional non-essential analytics or tracking technologies are introduced, their use should be reflected in this policy and appropriate consent controls used where required.
How we use information
Information may be used to:
- respond to enquiries and understand a supplier situation
- scope, quote and administer an engagement
- coordinate authorised factory visits or supplier communications
- perform supplier verification, monitoring, intervention, transition or claims-support activities within the agreed scope
- prepare visit summaries, reports, photographs, evidence records and action trackers
- communicate with the buyer and, where authorised, the supplier or relevant third parties
- process invoices and maintain business records
- maintain, secure and improve the website and services
- comply with applicable legal, regulatory or contractual obligations
RightThere does not use buyer information to represent the commercial interests of the supplier.
Supplier and factory information
An engagement may require RightThere to collect information relating to a supplier, factory, relevant personnel, production status, machinery, materials, goods, tooling or other operational matters.
RightThere seeks to collect only information relevant to the agreed engagement and use it for the buyer-side purpose for which the engagement was commissioned.
Factory photography, documents and other evidence remain subject to site-access conditions, applicable law, confidentiality obligations and the agreed scope.
Confidential documents
RightThere may receive commercially sensitive documents such as purchase orders, drawings, specifications, pricing information, supplier correspondence or production records.
Such information should be shared only where reasonably necessary for the agreed purpose.
Confidentiality or non-disclosure agreements may be entered into where appropriate before sensitive information is provided.
Access to information may be limited to those reasonably requiring it to perform the agreed work.
How information may be shared
Information may be shared where reasonably necessary to perform or administer an engagement, including with:
- authorised RightThere personnel
- professional advisers
- technology and hosting providers
- specialist inspectors or laboratories where separately required
- suppliers or factory representatives to the extent authorised or necessary for the agreed scope
- other service providers reasonably required to perform the engagement
RightThere does not sell personal information to advertisers.
Buyer information is not provided to suppliers for unrelated marketing or commercial purposes.
Website forms and third-party services
RightThere may use third-party services for website forms, email, hosting, communications, analytics or related functionality.
The website contact form may use Web3Forms or another form-processing service to transmit enquiries to RightThere.
Information processed through third-party providers may also be subject to those providers’ privacy and security terms.
Email, telephone and WhatsApp
If you contact RightThere by email, telephone or WhatsApp, information will also be processed through the relevant communications provider.
Avoid sending highly sensitive or unnecessary information through open messaging channels.
Where sensitive commercial documents are required, an appropriate method of exchange can be agreed.
International communications
RightThere works with overseas buyers and Indian suppliers.
Information may therefore be communicated or processed across national borders as part of an enquiry or engagement.
Where applicable, RightThere seeks to handle such information consistently with agreed contractual, confidentiality and applicable data-protection requirements.
Data retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including engagement administration, reporting, accounting, dispute management, contractual obligations and applicable legal requirements.
Retention periods may vary according to the nature of the information and engagement.
Information no longer reasonably required may be deleted, anonymised or securely archived as appropriate.
Security
RightThere uses reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure.
No internet transmission, email system, messaging platform or electronic storage method can be guaranteed to be completely secure.
Your information
Subject to applicable law, you may contact RightThere to ask about personal information held about you or request correction, updating or deletion where appropriate.
Certain information may need to be retained for contractual, accounting, legal or legitimate business-record purposes.
Third-party links
The website may contain links to third-party websites or services.
RightThere is not responsible for the privacy practices, security or content of third-party websites.
Children
RightThere is a business-to-business service and the website is not directed to children.
RightThere does not knowingly seek personal information from children through its business enquiry process.
Changes to this policy
RightThere may update this Privacy Policy as the business, website, services or applicable requirements change.
The current version will be published on this page with the relevant Last updated date.
Contact
Questions about this Privacy Policy or the handling of information can be sent to:
RightThere
Operated by BigO International LLP
India